Terms of Service

1. Who we are

Double M Empower Pty Ltd (ABN 97 702 535 055) ("we", "us", "our") provides coaching and empowerment services, including personal development coaching, goal-setting support, leadership development and related programs, from Perth, Western Australia. References to "you" and "your" are to our clients and website visitors.

2. Quotes and engagement

Quotes for our services are provided on request via our Get a Quote page or by email. A quote is an invitation to treat and does not constitute a binding offer until we confirm acceptance of your engagement in writing.

• Quotes are valid for thirty (30) days from the date of issue unless otherwise stated.
• Quotes are based on the scope of work described at the time. Changes to scope may require a revised quote.
• An engagement is formed when you accept our written quote and any required deposit is received.

3. Payment terms

Unless otherwise agreed in writing, fees are payable in accordance with the payment schedule set out in your quote or engagement letter.

• Deposits may be required before services commence and are applied against the total fee.
• Invoices are payable within fourteen (14) days of issue unless otherwise agreed.
• Overdue amounts may attract interest at the rate of 2% per month or the maximum permitted by law, whichever is lower.
• You are responsible for any reasonable costs we incur in recovering overdue amounts.

4. Cancellations and rescheduling

• Session cancellations require at least twenty-four (24) hours' notice. Cancellations with less notice may be charged at the full session rate.
• Program cancellations after commencement may result in fees becoming payable for sessions already delivered or scheduled.
• Where we cancel a session for reasons within our control, we will offer a make-up session or a refund for the affected session.

5. Your responsibilities

• Provide accurate and complete information relevant to the coaching engagement.
• Attend scheduled sessions punctually and prepared.
• Engage in the coaching process in good faith and comply with reasonable directions.
• Respect the confidentiality and wellbeing of other participants in group programs.

We may suspend or terminate an engagement if your conduct is abusive, unlawful or materially disrupts our ability to deliver services.

6. Nature of coaching services

Coaching is a collaborative, goal-oriented process. It is not therapy, counselling, psychological treatment, medical advice, financial advice or legal advice, and it does not replace advice from a qualified professional in those fields. Outcomes depend on individual effort and circumstances, and we do not guarantee any particular result.

7. Intellectual property

All materials we provide, including worksheets, frameworks, program content and website content, remain our intellectual property (unless stated otherwise). You may use these materials for your own personal or internal business purposes during and after the engagement, but you may not reproduce, resell or publicly distribute them without our prior written consent.

8. Confidentiality and privacy

We treat your personal information in accordance with our Privacy Policy. Both parties agree to keep confidential information shared during an engagement confidential, except where disclosure is required by law or where you consent to disclosure.

9. Disclaimers

To the fullest extent permitted by law, we exclude all implied conditions, warranties and representations not expressly set out in these Terms. Our website content is general in nature and does not constitute professional advice tailored to your circumstances.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with our services, you are entitled to cancel your engagement with us and to a refund of the price paid, or compensation for its reduction in value. For minor failures, we are entitled to rectify the failure within a reasonable time, in which case you are entitled to a refund if we fail to do so.

You may also be entitled to compensation for any reasonably foreseeable loss or damage caused by our failure to supply services with due care and skill, or by our failure to render services that are fit for their purpose or of the nature and quality described.

11. Limitation of liability

To the extent permitted by law, our total liability arising out of or in connection with the services is limited to the amount you paid for the services giving rise to the liability. We are not liable for indirect, special or consequential loss, including loss of profit, loss of opportunity or loss of goodwill, except where such liability cannot be excluded under the Australian Consumer Law and has not been limited under section 10 or this section 11.

12. Termination

Either party may terminate an engagement by giving written notice. Fees for services delivered up to the date of termination remain payable, and any refund of prepaid fees for undelivered services will be assessed fairly in the circumstances and consistent with the Australian Consumer Law.

13. Governing law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

14. Changes to these Terms

We may update these Terms from time to time. The current version will always be published on this page with its effective date. Changes apply to engagements formed after the updated effective date, or to ongoing engagements where agreed in writing.

15. Contact

Questions about these Terms can be directed to Double M Empower Pty Ltd:

• Email: ceo@doublemempower.site
• Location: Perth, WA, Australia
• ABN: 97 702 535 055

To request a quote, please use our Get a Quote page. For general enquiries, see our Contact page.